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Your security comes first

Security Center

Protect your money and your information: learn how to spot fraud and scams and what to do if you become a victim.

How it works →

Security center

Take care of what you've worked for

Knowing the signs of fraud is the best defense.

Learn to spot fraud and scams

Protect your online banking and mobile app

Take care of your debit and credit cards

Know what to do if you're a victim of fraud

What to do if you suspect fraud

Act fast: the sooner you react, the better you'll protect your account.

  1. 01

    Change your credentials

    Immediately change your passwords and any PIN that may be compromised.

  2. 02

    Lock your cards

    If your card is at risk, lock it and report it.

  3. 03

    Contact us

    Let us know as soon as possible so we can protect your accounts and review your transactions.

  4. 04

    Report and monitor

    Report the fraud to the proper authorities and review your transactions and credit reports.

Security best practices

  • Never share your password, PIN or verification codes, even if the person asking says they represent the credit union.
  • Be wary of messages, calls or emails that rush you to act or ask for personal information.
  • Use unique, long passwords and turn on two-step verification when available.
  • Type the online banking address yourself in your browser instead of opening links from messages.
  • Keep your device, browser and apps up to date.
  • Review your transactions often and turn on alerts.

Need help with your security?

If you notice anything suspicious, contact us right away.

Online banking → Contact us

Frequently asked questions about Security Center

How do I know if a message is fraudulent?

Be wary of messages that rush you, ask for personal information or contain unexpected links. If in doubt, don't reply and contact us through a channel you know.

Will the credit union ask for my password or PIN?

Never share your password, PIN or verification codes with anyone, even if they say they represent the credit union.

What do I do if I shared my information with a scammer?

Change your credentials, lock your cards if necessary and contact us right away.

How do I report a lost or stolen card?

See the lost or stolen card page for the steps.

Do I need to be a member of Christian Credit Union to use this service?

This service is available to members. An advisor will confirm the current requirements.