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Act right away

Lost or Stolen Card

If you lost your card or it was stolen, act right away: lock it and report it to protect your money.

How it works →

Protect your money

What to do if you can't find your card

The sooner you report it, the better you'll protect your account.

Lock your card instantly

Report it from your phone or by phone call

Request a replacement card

Review and report charges you don't recognize

What to do if you lost your card or it was stolen

Follow these steps as soon as possible.

  1. 01

    Lock your card

    Lock it from the cards portal or the mobile app, subject to availability.

  2. 02

    Report it right away

    Contact card services using the number on your statement or on the back of your card.

  3. 03

    Tell us about unauthorized charges

    During the report, point out which charges you don't recognize.

  4. 04

    Request a replacement

    Ask for a new card and review your transactions.

After you report it

  • Review your statements and transactions over the following days.
  • Change your PIN and passwords related to your account.
  • Turn on alerts to spot suspicious activity.
  • Keep the report number you're given.

Need help right now?

Lock your card from online banking or contact us right away.

Online banking → Contact us

Frequently asked questions about Lost or Stolen Card

What should I do first?

Lock your card if you can and report it right away by phone so your funds can't be used.

Will I be responsible for purchases I didn't make?

Report it as soon as possible. Liability depends on your card's terms and applicable law; an advisor can guide you.

When will I get my replacement card?

It depends on the issuing process. An advisor will tell you the current timeline.

Can I lock my card if I'm not sure I lost it?

Yes. You can lock it temporarily from the portal or the app, subject to availability, and unlock it if you find it.

What if I'm traveling?

Report it right away using the number on your statement or the back of your card, and contact us to arrange the replacement.

Do I need to be a member of Christian Credit Union to use this service?

This service is available to members. An advisor will confirm the current requirements.